Get in Touch With Us
This page explains how to contact the team behind Betting Not On Gamstop, what we can help with, and what we cannot. We are an independent publisher of research-based guides to betting sites not on GamStop. We are not a bookmaker, so we cannot see your account or change what an operator does.
What we can help with
We read reader messages and use them to keep our guides accurate. These are the topics we can act on:
- Corrections. If a bonus, payment method, wagering rule or feature we describe looks out of date, tell us which page and which line. Offers change often, so we welcome this.
- Questions about our guides. If a term such as minimum qualifying odds, bonus expiry or a cashout limit is unclear, ask and we will explain it.
- Topic suggestions. Tell us if you want us to cover a sport, bet type or payment question in more depth.
- Editorial and partnership enquiries. Introduce your organisation and say what you have in mind. Commercial relationships do not decide how we rank or review anything.
- Concerns about a listed site. If you have had a poor experience with a bookmaker we feature, we want to know. We treat it as one data point, and we check claims before changing anything.
What to include in your message
A short, specific message gets a faster, more useful reply. Please include:
- The page address or title you are writing about.
- The exact statement or offer in question.
- What you think is wrong or unclear, and any evidence, such as a screenshot of the operator's terms with the date you saw them.
- Whether you want a reply. We will not publish your name or message.
Please do not send passwords, full card numbers or identity documents. We never need them.
What we cannot do
We are unable to resolve account problems for you. We cannot release a delayed withdrawal, reverse a bonus decision, lift a verification hold or act as a go-between with an operator. We also do not offer personal betting advice or predict outcomes.
If you have a dispute, start with the bookmaker's own customer support and its complaints procedure. Keep copies of chat logs, emails, transaction records and the terms that applied when you claimed the offer. If the operator holds a licence, the licensing body's website will usually say what complaint routes exist. Check this for each operator, because overseas licences vary widely in what protection they give British customers.
Support if gambling is causing you harm
If betting is affecting your finances, relationships or mood, free and confidential help is available in Great Britain:
- GamCare runs the National Gambling Helpline and live chat.
- GAMSTOP lets you self-exclude from online gambling companies licensed by the UK Gambling Commission, for a period you choose.
- Blocking software can stop gambling sites and apps on your devices.
- Deposit and loss limits can be set with any responsible operator. Check that a site offers them before you join.
If you have registered with GAMSTOP, think carefully before joining sites outside its scheme. Sites that operate under overseas licences are not covered by GAMSTOP and are outside UK Gambling Commission oversight, which means fewer protections. You must be 18 or over to gamble. Gambling is not a way to earn money or solve money problems.
How we reply
A real person reads each message. We aim to reply within a few working days, though busy periods can take longer. If we cannot answer, we will say so and point you to a better source rather than guess.
When a reader's point shows an error, we correct the page and check the facts again. If you are looking for our casino selections, our guide to best non GamStop casinos is a good place to start. For how we assess sites, see the method notes on our review pages.
Sending your message
Use the contact details shown in the site footer or the contact form, if one is displayed on this page, and write "londonfieldsradio.co.uk" with your topic in the subject line. We do not give out private details of our team, and we will never ask you to deposit money or sign up to a betting site as part of a reply.